Privacy policy

Personal information that we may collect includes:

• general:
  • contact and identification details e.g. name, postal or email address, post code, telephone numbers, date of birth and gender;
  • recordings of your image (eg CCTV images) or voice (eg calls to certain airport operations or security lines);
  • vehicle registration details (eg number plate details);
  • transaction information (eg credit card details);
  • travel related information (eg flight details, purpose of travel, nationality and visa status); or
  • information in connection with your devices connecting to, or being identified by, our infrastructure such as WiFi (eg usage, location, type of device, MAC address and IP address);
• security information (ie if you apply for security identification or similar):
  • your place of birth, country of citizenship, gender, driver’s licence details, passport number or Aviation Security Identity Card (ASIC) number;
  • your photo; or
  • your residential addresses for the last 10 years, details of previous criminal offences, details of any pending prosecutions, and information provided to us by relevant government agencies (such as the outcome of criminal records checks, security assessments and immigration checks); or
• marketing:
  • your preferences concerning types of products and/or services;
  • the products you purchased at the airport or services used at the airport including amount spent on products/services;
  • how often you visit the airport;
  • the frequency of use of certain types of products or services;
  • the methods, purpose and frequency of travel;
  • your travel destination or preferred destinations;
  • number of people travelling with you;
  • number of people you are meeting or farewelling at the airport;
  • your income demographics;
  • statistical information about your use of our websites, social media channels, mobile applications or wireless internet; and
  • IP addresses, MAC addresses, geographical location, pages visited and computer information such as the operating system.

When we collect personal information, it will normally only be collected directly from you when you deal with us for example by telephone, by correspondence through a letter, fax or e-mail, via our website, by making an application for an ASIC, Authority to Drive Airside (ADA) or other form of identification card, or through direct face-to-face contact.

Other ways in which we collect personal information include:

• when you interact with us via our websites, social media channels, mobile applications or Wi-Fi;
• the use of cookies and other tracking systems online;
• where you access any of our retail systems;
• when you subscribe to any our newsletters, participate in surveys, competitions or promotions;
• when you submit your resume or an application, or participate in interviews or testing, for employment or contracting opportunities with us; and
• the recording of your image on CCTV footage; and
• the recording of calls to certain airport operations and security telephone lines for security and/or safety purposes.

We also collect your personal information from other organisations we deal with including:

• law enforcement agencies (eg the police);
• Government agencies (eg the Civil Aviation Safety Authority (CASA), WorkCover, Airservices or the Department of Immigration);
• our tenants and contractors (eg airlines, car park operators, security, retail outlets, marketing consultants and project companies); and
• our professional advisers.

The security of your personal information is important to us and we take reasonable steps to protect it from misuse, interference and loss, and from unauthorised access, modification or disclosure. Some of the measures we use include:

• firewalls and login password protocols for all information stored electronically;
• network segregation with access restricted to staff holding appropriate positions;
• confidentiality requirements for our employees and contractors;
• security management systems and associated reporting processes; and
• controlling physical access to our buildings.

We may retain your personal information while we consider we require it or as otherwise required by law.

Personal information collected by us is generally held and used as necessary for purposes related to our functions and activities including:

• to provide services and to help us develop, improve, manage and administer the services we provide, including to get in contact with you about our services;
• to ensure that our systems are functional and reliable, which may include fulfilling legal obligations;
• to process, assess, cancel or suspend applications effectively for the issue of authorities, licenses, passes, permissions and permits (including ADAs, ASICs, and other identification cards);
• to conduct marketing activities including market research, customer profiling and targeted marketing activities;
• as part of the investigation and analysis of incidents or occurrences (including potential incidents and occurrences) which occur at Hobart Airport;
• to investigate, respond to and defend claims made against, or involving, us;
• to contract with individuals; and
• to enforce our agreements or to otherwise exercise our rights or satisfy our obligations.

We will use and disclose your personal information:

• for the purposes for which we collected it or any related or associated purpose;
• any other purpose provided you may reasonably expect us to use or disclose your personal information for that other purpose;
• if you consent to the use or disclosure; or
• where the use or disclosure is authorised under the Privacy Principles or otherwise at law.

We might let you know – via mail, SMS, email, telephone or online – about news, special offers, products and services that might serve your needs or that you might be interested in. We may also ask for your opinion or about your use of the airport or our offerings via research or surveys. We will engage in direct marketing to you where you have consented and unless you tell us otherwise. You can contact us to update your direct marketing preferences at any time.

 We may also use and disclose your personal information to others that provide us with specialised data matching, trending or analytical services as well as general marketing services. We, and those who provide us with marketing services, may combine the personal information we collect from you with information we, or our service providers, already hold about you and use it for further marketing, including online targeted marketing, data and audience matching and market segmentation.

We will not sell your personal information to any other organisation.